COMMON LANGUAGE® Service Information:
Service Order, USOC Codes and FID Codes
Common Language Service Information is a unique naming system for identifying service, network and customer information. It can improve the speed and accuracy of service activation -- a critical process in today's competitive business environment. This product's three components work well together or separately.
Common Language Service OrderThe Service Order includes guidelines that govern the location and structure of the data. We can work with you to determine system needs and/or business requirements that may involve enhancements to these existing guidelines.
The Service Order form collects and structures all the information needed for service activation, including ordering, provisioning, maintenance, and billing. Many service providers model their Customer Service Records (CSRs) using the Service Order format.
Common Language Uniform Service Order Codes (USOCs)Uniform Service Order Codes (USOCs) are used in a Service Order to clearly identify each billable service, such as call waiting or call forwarding. A growing database of over 34,000 USOCs identifies the products and services offered today.
USOCs identify an exact service, how a customer will be billed and they are used to automate billing and provisioning. They contain intelligence for software systems that make switching, provisioning, billing and maintenance work more efficiently.
When assigned to any product or service that a telecommunications company offers, a USOC and its descriptive information can be used to help a company forecast service trends and work volume.
USOCs are an extremely important tool for effectively managing your product and service offerings. They are an invaluable product that assists with the maintenance of customer record databases in a clear, concise, and consistent manner.
Common Language Field Identifiers (FIDs)Field Identifiers (FIDs) are used in a Service Order to identify important attributes of service beyond those described by USOCs. Specifically, FIDs convey the parameters required to provision a service.
For complex services, multiple FIDs may be needed to depict all of the characteristics. Together, USOCs and FIDs describe all aspects of the subscribed service. For example, a USOC may identify call forwarding, while a FID identifies the customer, the number of rings to wait before forwarding occurs, or the phone number to which the call will be forwarded.
Currently, more than 3,000 FIDs and 14,000 FID data elements provide a level of detail invaluable for defining service offerings. Ultimately, FIDs provide all the detail necessary to facilitate operations systems flow-through.