COMMON LANGUAGE^®
Service Information Overview

COMMON LANGUAGE Service Information is a unique naming system designed to clearly identify all of the telecommunications services your company provides, as well as associated customer and network data. It is the key to satisfying your customers' needs while enhancing your operational efficiency.

COMMON LANGUAGE Service Information enables you to offer customers the latest product and service innovations, easily communicate with other telecommunications providers, and interpret competitive data.

Service activation is a process that is critical to your business. To help ensure speed and accuracy in this process, use COMMON LANGUAGE Service Information to:

• Accurately identify all of the increasingly diverse telecom services that your company provides.
  
  
• Share this information with the growing number of internal and external systems on which your business depends.
  
  
• Optimize data flow-through to reduce service-activation delays and improve customer satisfaction.

COMMON LANGUAGE Service Information effectively organizes these elements under three integrated components:

• The COMMON LANGUAGE Service Order integrates all of the information needed for service activation, including ordering, provisioning, maintenance and billing. ILECs commonly structure their Customer Service Records (CSRs) using Service Order rules.
  
  
• COMMON LANGUAGE Uniform Service Order Codes (USOCs) clearly identify each billable service, such as call waiting and call forwarding. A growing database of over 34,000 USOCs identifies the products and services offered today.
  
  
• COMMON LANGUAGE Field Identifiers (FIDs) describe features of a service that are needed beyond those described by USOCs. For example, a USOC identifies call forwarding, while a FID identifies the customer, the number of rings to wait before forwarding occurs, and the phone number to which the call will be forwarded.