simplify innovation with a unified service order format

When you're adding a new service, the process can be complicated. Defining and communicating service activation, assurance and billing requirements doesn’t have to be. With a single, flexible approach to describing your new service that complements any Master Data Management (MDM) or Enterprise Resource Planning (ERP) implementation, you can roll out with minimal effort.

Our TruOps Common Language Information Service allows you to accelerate time-to-market by making it easier to define and manage the reference data for new services. With a standardized format, you can easily define, code and decode any order, regardless of the service or underlying technologies.

Collect and structure all the information needed for service activation, including ordering, provisioning, maintenance and billing in one place, using a disciplined and consistent approach that you can deploy across all your systems. With better accuracy and a standard, repeatable process, you can save time and money by improving the speed of service activation.

All of the Common Language Information Services provide information via globally accessible, hosted registries, which make available large lists of published data that is relevant to a broad range of operators. It also provide a dictionary that forms the basis for naming and interpreting the information stored in Common Language registries and your systems in a meaningful and consistent manner.

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bring new services to market faster

Providing the industry with a single, flexible approach to define and communicate service activation, assurance and billing requirements, the Common Language Service Information is a unique naming system for identifying service, network and customer information. Use Common Language service orders to:

  • Simplify new service rollouts
  • Save up to 35 percent of Operations Support Systems and Business Support Systems (OSS/BSS) modification costs to support new services
  • Accelerate time-to-market
  • Contribute to improved revenue assurance
  • Limit reworked service requests
  • Minimize staffing time for in-house service information naming

improve speed and accuracy

Launching new services quicker and easier with the Common Language Services Information. This unique naming system for identifying service, network and customer information is comprised of:

Service Order

The Service Order includes guidelines that govern the location and structure of the data. The Service Order format collects and structures all the information needed for service activation, including ordering, provisioning, maintenance and billing. It includes guidelines that govern the location and structure of the data, with expert assistance on custom enhancements if needed. Many service providers model their Customer Service Records (CSRs) using the Service Order format.



Uniform Service Order Codes (USOC) are used in a Service Order to clearly identify each billable service, such as ethernet and fiber services, and to automate billing and provisioning. A growing database of USOCs identifies the products and services offered today. USOCs identify an exact service and how a customer will be billed. They contain intelligence for software systems that make switching, provisioning, billing and maintenance work more efficiently and can help you forecast service trends and work volume.


Field Identifiers

Field Identifiers (FID) are used in a Service Order to identify important attributes of service beyond those described by USOCs. Specifically, FIDs convey the parameters required to provision a service. For complex services, multiple FIDs may be needed to depict all of the characteristics. The multitude of FIDs and FID data elements provide a level of detail invaluable for defining service offerings. Ultimately, FIDs provide all the detail necessary to facilitate operations systems flow-through.

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Our solution is the proven way to overcome the skyrocketing network complexity that comes from new technology rollouts.

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training resources

Learn how to make the most of Common Language with a combination of in-person and online training as well as consultancy, where we show you how to: 

  • Develop more efficient data implementation strategies
  • Determine where new systems or processes could improve efficiencies
  • Gain better alignment and cohesion across your enterprise