CLLI alert training

Provides a detailed understanding of CLLI alerts and management.

Duration: 1 day
Availability: This course is available in-person or virtually.

course outline 

Topics covered in this training course include:
  • Introduction and Purpose of CLLI Alert Processing
  • CLONES CLLI Alert Search Functions
  • "My Alerts" and Other Important CLONES CLLI Report Functions
  • CLONES CLLI Alert Workflow - From Initiation to Closure
    • CLLI M&P/CLONES JA and CLLI Alert Flow-Charts
    • Status, Priority, Problem Statements, etc.
    • Automatic CLLI Alert Status Update Email Notifications
    • Common Language Customer Service Center (CSC) Overdue CLLI Alert Processes
    • Review Real CLLI Alert Examples
  • Possible Duplicate Resolution Guidelines
  • How to Use and Navigate the CLLI Alert Contact List
  • Questions and Open Discussion 


My Role:

Systems Used: