CLLI Alert Training

Provides a detailed understanding of CLLI alerts and management.

Duration: 1 day
Availability: This course is available in-person or virtually.

Course Outline

Topics covered in this training course include:

Introduction and Purpose of CLLI Alert Processing
CLONES CLLI Alert Search Functions
"My Alerts" and Other Important CLONES CLLI Report Functions
CLONES CLLI Alert Workflow - From Initiation to Closure
- CLLI M&P/CLONES JA and CLLI Alert Flow-Charts
- Status, Priority, Problem Statements, etc.
- Automatic CLLI Alert Status Update Email Notifications
- Common Language Customer Service Center (CSC) Overdue CLLI Alert Processes
- Review Real CLLI Alert Examples
Possible Duplicate Resolution Guidelines
How to Use and Navigate the CLLI Alert Contact List
Questions and Open Discussion

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