CLLI alert training
Provides a detailed understanding of CLLI alerts and management.
Duration: 1 day
Availability: This course is available in-person or virtually.
course outline
Topics covered in this training course include:
- Introduction and Purpose of CLLI Alert Processing
- CLONES CLLI Alert Search Functions
- "My Alerts" and Other Important CLONES CLLI Report Functions
- CLONES CLLI Alert Workflow - From Initiation to Closure
- CLLI M&P/CLONES JA and CLLI Alert Flow-Charts
- Status, Priority, Problem Statements, etc.
- Automatic CLLI Alert Status Update Email Notifications
- Common Language Customer Service Center (CSC) Overdue CLLI Alert Processes
- Review Real CLLI Alert Examples
- Possible Duplicate Resolution Guidelines
- How to Use and Navigate the CLLI Alert Contact List
- Questions and Open Discussion