services information services training workshop
Provides in-depth understanding of the Service Order framework and the critical role of Service Orders, FIDs and USOCs in the areas of ordering, provisioning, billing and maintenance of all service offerings.
Duration: 1 day
Availability: This course is available in-person or virtually.
course outline
Topics covered in this training course include:
- Service Order, FIDs and USOCs review
- Benefits of using Services codes
- Define the purpose and benefits of using the Service Order, FIDs and USOCs
- Describe Service Order types and understand the language elements contained in a Service Order
- The format and structure of the Service Order, FIDs and USOCs
- Understanding the fundamentals of codes and records that support ordering, provisioning, billing and maintenance
- Application rules
- Coding resources
- FIDs and USOCs in the eCoder System
- Hands-on exercises and activities