Services Information Services Training Workshop

Provides in-depth understanding of the Service Order framework and the critical role of Service Orders, FIDs and USOCs in the areas of ordering, provisioning, billing and maintenance of all service offerings.

Duration: 1 day
Availability: This course is available in-person or virtually.

Course Outline

Topics covered in this training course include:

Service Order, FIDs and USOCs review
Benefits of using Services codes
Define the purpose and benefits of using the Service Order, FIDs and USOCs
Describe Service Order types and understand the language elements contained in a Service Order
The format and structure of the Service Order, FIDs and USOCs
Understanding the fundamentals of codes and records that support ordering, provisioning, billing and maintenance
Application rules
Coding resources
FIDs and USOCs in the eCoder System
Hands-on exercises and activities

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